Customer Support Associate

We are seeking a friendly and detail-oriented Customer Support Associate to join our team.
As a Customer Support Associate, you will be responsible for providing exceptional customer service to our clients.
You will serve as the primary point of contact, resolving queries and ensuring customer satisfaction.
If you have excellent communication skills and a passion for helping others, we'd love to hear from you! *Responsibilities* * Handle incoming customer inquiries via phone, email, and live chat * Provide product information and assistance to customers * Address and resolve customer complaints in a timely manner * Update customer records and maintain accurate documentation * Collaborate with the internal teams to resolve complex customer issues * Escalate unresolved issues to the appropriate channels * Keep up-to-date with product knowledge and new updates * Assist with order management, including processing refunds and exchanges * Identify areas for improvement in customer service and recommend solutions * Proactively reach out to customers to ensure their satisfaction and foster customer loyalty *Requirements* * High school diploma or equivalent * 1+ year(s) of customer service experience * Excellent verbal and written communication skills * Strong problem-solving abilities * Detail-oriented with exceptional organizational skills * Ability to handle high volumes of customer inquiries * Proficient in using customer service software and tools * Ability to work independently and within a team * Professional and friendly demeanor * Ability to multitask and prioritize tasks effectively We offer competitive pay, a supportive work environment, and opportunities for career growth.
If you are a motivated individual who enjoys helping others and has excellent communication skills, we would love to hear from you.
Apply now to join our team as a Customer Service Representative.
Job Type: Full-time Pay: $24.
00 - $28.
00 per hour Expected hours: 40 per week Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Experience level: * No experience needed Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Work Location: In person