Hotel Front Desk Agent

This position is for second shift (2p-10p) and can possibly involve relief coverage as needed.
As desk agent you represent the hotel to guests throughout all stages of their stay, working to ensure a superior experience.
The property operates 24 hours a day, 365 days a year, so flexibility to work weekends and holidays is required and all personnel must have open availability for scheduling.
Basic Job Duties: Possess a working knowledge of reservations system (Visual Matrix Desktop PMS); make same day and future reservations.
Provide confirmation and cancellation policy.
Register arriving guests and assign rooms.
Handle and properly record cash and credit card payments.
Resolve guest complaints in a professional and courteous manner.
Processes guest check-outs.
Adhere to stringent customer privacy policy.
Always maintain a high level of professionalism in appearance and demeanor.
Night Audit Job Details: Audits, balances and reports on the sales transactions of the hotel to provide accurate and timely financial information of the operational performance for the day.
Oversees front office/front desk operations during the overnight shift.
Night Audit Basic Duties: Verifies accounting records for accuracy and compiles financial records.
Posts room charges and room taxes to guest accounts.
Verifies all account postings and balances.
Summarizes results of operations and prepares reports for management.
Qualifications: High school diploma or equivalent.
Cash Handling Experience required.
Strong customer service orientation and skills.
Previous hotel front desk experience preferred.
Knowledge of surrounding area and local events.
Ability to operate front office equipment and computers.
Knowledge of proper telephone etiquette.
Ability to work a flexible schedule including weekends and holidays.
Job Types: Part-time, Full-time Pay: $21,800.
00 - $29,000.
00 per year Schedule: * 8 hour shift COVID-19 considerations: Hospital grade cleaning protocols followed.
Experience: * Hotel Front Desk: 1 year (Required) Work Location: In person