*Primary Function: *
Under the supervision of the Customer Service Supervisor, a Customer Service & Account Representative is responsible for assisting customers via phone and email throughout the order flow process.
*Responsibilities: *
* Manage all customer calls and emails (inbound, outbound, follow-up & returning) as needed.
* Monitor customer orders throughout the order flow process, from order placement & entry to shipment, including updating the customer on all order statuses.
* Research issues, and process Credits, Returns, or Damage/Destroy authorizations, ensuring complaints are handled in a timely manner.
* Maintain customer accounts and all relevant data, including a working knowledge of current products and forecasted product needs.
* Work on other projects as assigned.
*Requirements: *
* Bachelor’s degree or relative work experience in Customer Service.
* Excellent written and oral communication skills.
* Ability to work independently to drive results.
* Exceptional customer service skills, highly organized and detail oriented.
* Proficient in Microsoft Office, particularly Excel, and Outlook.
* Ability to work in a fast paced and team-oriented environment.
EOE
Job Type: Full-time
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* On-the-job training
* Paid time off
* Professional development assistance
* Referral program
* Vision insurance
Experience level:
* 1 year
Shift:
* 8 hour shift
* Day shift
* No nights
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Application Question(s):
* What is your desired payrate?
Education:
* Bachelor's (Preferred)
Experience:
* Customer service: 1 year (Required)
* Account management: 1 year (Required)
Work Location: In person
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