Neurotech NA Inc, the manufacturer of a market-leading medical device, is looking to add an *Order Conversion Specialist* to our team.
This is not a call center position - you would be a key member of our team, interacting with patients, distributors, healthcare providers and vendors, and delivering on our corporate mission of providing "VIP Customer Care".
The person we are looking for will be a good cultural fit with our team-oriented, "roll-up-your-sleeves-and-get-stuck-in" organization.
You must have a demonstrated ability to learn a variety of skills and have the ability to juggle competing priorities and thrive under pressure.
Your professional interpersonal skills need to be exceptional, with proven customer care and soft sales skills.
You also need to be able to learn and master new systems and processes quickly, while adhering to our corporate Quality Management Systems and Compliance Policies.
*Duties and Responsibilities:*
* Process inbound order files from sales representatives into the Brightree system.
* Build relationships with external sales representatives including provision of routine status reports and timely response to any incoming queries.
* Verify insurance benefits and obtain authorizations from payors as needed.
* Ensure all documentation is collected according to the company’s policy for file billing and maintain accurate records and notes in Brightree billing system.
* Provide support concerning devices, accessories, and supplies for reps, patients and healthcare providers.
* Manage assigned WIP orders to ensure accurate and timely billing.
* Handle inbound and outbound calls to patients, payors, reps and prescribers in a timely, polite manner – keeping VIP customer service front of mind at all times
* Collaborate cross-functionally to drive continuous process improvements.
* Adhere to all policies and procedures to ensure the Company’s compliance with all local and national regulatory requirements – including but not limited to HIPAA, HQAA/Medicare, FDA and any other regulatory requirements.
* Perform special projects as requested by management
*Key Competencies*:
* Commitment to VIP customer care
* Proven skills in order management
* Strong organizational skills and highly structured approach with attention to detail and proper documentation of all work
* Advanced relationship-building skills
* Collaborative, team-oriented style, combined with excellent verbal and written communication skills
* Proven ability to foster a productive team-oriented environment with adaptability to handle changing priorities and multiple assignments in a high volume, fast-paced work environment.
*Qualifications:*
Bachelor’s or Associate’s degree in Business, General Studies, Marketing or Science.
2-3 years medical device billing or customer service experience preferred.
Job Type: Full-time
Job Type: Full-time
Pay: $45,000.
00 - $65,000.
00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible spending account
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday
Application Question(s):
* What makes you a good candidate for this position?
Education:
* Associate (Required)
Ability to Relocate:
* Jacksonville, FL 32256: Relocate before starting work (Required)
Work Location: In person
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