Senior Network Administrator

*Senior Network Administrator* *Department: *Managed Services *Reports To:* Owner *Job Summary* Our Network Administrators are part of our Reactive Support team which is the most customer facing role in the organization - so these staff members all have to be A players.
In addition to strong technical aptitudes, backed by at least two years of in the trenches experience, this person must be an effective leader who is a good communicator and a person who can manage well when the Client is in distress and really needs strong guidance.
The pace and demands in this environment are much greater than an "in-house" IT position.
They are responsive and know the importance of communicating and meeting ETA's to Clients.
They are able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, IIS, Cisco Internetworking, VPN's, firewalls, backup systems and more (from Desktop to Data Center).
*Job Responsibilities* * Provide a high level of customer service with a positive attitude at all times * Work reactive issues (Client submitted or monitoring generated) remotely and onsite as needed within committed Service Level Agreements (SLA’s) * Pay close attention to detail while performing technically detailed tasks * Deals effectively with stressful situations focusing on the best outcome for the Client * Has willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members * Articulate technical information clearly and simply to non-technical people * Implement Small Projects * Self-motivated and is self-directed when necessary * Any other assigned duties *Credentials* Must have multiple certifications, high skill level.
The following certifications are preferred: * MCSA/MCITP * Network+ * Security+ * A+ * CCNA/CCDA/CCVP/CCIE Other desired credentials include: * O365 * ITIL v3+ * AWS * Azure *Qualifications / Knowledge Required* Server Operating Systems * Windows server installation, configuration and troubleshooting * Configure file, print and remote access services * Administration, including add/remove users and groups, configure NTFS file permissions, check event logs, configure and restore from backup Enterprise E-mail Server * Installation, configuration and troubleshooting * Administration of enterprise e-mail application, including add/remove users and group, name changes, forward mail to other accounts, and add aliases.
Replication and Workstation * Required: Windows o Troubleshooting and configuration * Installation, configuration, troubleshooting & customization of Microsoft Office Suite applications * Solid understanding of and ability to troubleshoot and test workstation hardware including video cards, NICs, sound cards, and hard drives Datacenter Technologies * Working Knowledge of Hyper-V and VMware * Working Knowledge of SQL * Working Knowledge of Exchange * Working Knowledge of Enterprise Backup Systems o Working Knowledge of Citrix Technologies Wireless Networks * Working Knowledge of Wireless Technologies – Ubiquiti, Cisco, Netgear, Aruba * Wireless site surveys and networks design o Wireless network tuning and optimization Infrastructure * Working Knowledge of IP Camera Systems and equipment * Working Knowledge of Firewall Technologies – Cisco ASA, Cisco Meraki, Dell SonicWALL * Working Knowledge of SAN architecture (iSCSI and/or Fiber Channel) * Working Knowledge of Wireless Technologies o Working Knowledge of Switches (VLAN, SNMP, STP) Networking and Network Security * Experience with and understanding of routers and firewalls * Experience and understanding of Terminal Services & Citrix * Understanding of relationship between switches, patch panels, and connecting nodes to a network * Understanding of network services such as DNS and DHCP * Understanding of High Availability / Load Balancing solutions o Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting * Antivirus Solutions, VPN Connectivity Support *Other Considerations* * Regular and timely completion of Minimum Documentation Standards for each client * On-going self-training to preserve professional viability is a must * Execution and conclusion of projects on-time and/or successful management of client expectations when targets cannot be met * Ability to communicate with client at all levels from IT personnel to CxO’s and to understand business issues in context of IT issues * Takes ownership of tasks and follows through to ensure complete resolution * Takes a personal interest in, and responsibility for, quality of work they perform or are associated with * Ability to pay close attention to detail while performing technically detailed tasks * Ability to deal effectively with stressful situations * Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members * Ability to provide accurate time estimates for how long a task will take * Understands that the success of individuals is measured by the success of their teams * Ability to quickly learn new technologies through the use of self-study materials and intuition * Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution (i.
e.
-- Susie can't print) * Enjoys sharing information, supporting others, and working on a team to achieve team goals *Credentials and Experience* * Minimum 4 years’ production hands on experience * Minimum 2 years’ production experience - Active Directory Support, Microsoft Windows and * Minimum 2 years’ production experience - Switching/VLAN/Routing/Firewall Support * Minimum 2 years’ production experience - Server Hardware Technologies * Minimum 2 years’ production experience - Data Backup and Recovery Support, Corporate Job Types: Full-time, Part-time Pay: $30.
00 - $50.
00 per hour Expected hours: 32 – 40 per week Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Monday to Friday * On call Supplemental pay types: * Bonus opportunities Education: * High school or equivalent (Required) Experience: * Server management: 3 years (Required) * Network Administration: 3 years (Required) License/Certification: * CompTIA A+ (Required) * CompTIA Network+ (Required) * Microsoft Certified: Azure fundamentals (Preferred) * Microsoft Office Specialist (Required) Ability to Commute: * Jacksonville, FL 32217 (Required) Work Location: In person