Customer is moving from an on-prem multi-session non-persistent virtual desktop environment to one hosted in the Cloud, Azure Virtual Desktop (AVD).
The Technology Operations Specialist - AVD is accountable for delivering operational support of the Bank’s AVD services.
The primary accountability is focused on the regional level 3 support of deployment and operation of the Bank’s instance of its production and UAT AVD environment, and should be able to work in collaboration with the other Technology Operations Specialists to step in and cover during the absence of the Technology Operations Lead.
This role will require close collaboration and partnership with Monitoring & Stability (L2), Product Managers, Project Manager and Engineering.
The ideal candidate will have experience leading an engineering or operational support team as an L3 Windows Desktop Support or Windows Desktop Engineer and will have spent the last couple of years focused on AVD.
They need a strong understanding of incident management, problem management, and other ITIL processes.
*Key responsibilities*
· Provide Level 3 (SRE) operational support for the Bank’s VDI products and services
· Manage and run production environments that deliver the Bank’s AVD products
· Maintain and execute all DR activities in support of in scope products
· Partner within Monitoring & Stability, Virtual, Mobility and the other EUC functions to enhance and advocate availability and resilience of End User products.
This is both to underpin the Bank’s delivery of core business applications and to support the Bank’s ability to serve our clients and to create revenue
· Apply a rigid SRE / DevOps framework to ongoing monitoring and automation of the products under support
· Available for an on-call rota to cover incident management out of hours / weekend
· Adheres to and promotes the Company values and ethical framework
*Skills and experience*
· A background in SRE or DevOps in AVD
· Experience supporting large organizations in globally diverse locations
· Knowledge and experience of supporting and administrating enterprise level Windows devices and configuration and management systems
· At least three years’ experience scripting at an advanced level with PowerShell in automating solutions to virtual and Windows desktop environments
· At least three years’ experience with setting up the monitoring of Windows desktop or virtual environments and implementing hands-free healing based on events with tools like: Systrack, New Relic, Azure Monitor, AVD Insights, and Citrix Analytics
· At least two years’ experience setting up, configuring and implementing Azure automation products like Azure Open AI Integration, Power Platform, Azure Runbooks and Azure Functions
· At least two years’ experience managing and maintaining Citrix virtual tools like Citrix Director, Citrix DaaS and Citrix WEM/UPM
· At least two years’ experience writing and automating AVD reporting with reporting tools like PowerBI
· Experience with implementing or running synthetic testing in a virtual or desktop environment to eliminate manual or semi-automated health checks and post-change testing will be an advantage
This position can be widely Searched as *"IT Support" or "IT Service Desk" or "Technical Support" or Troubleshooting or "Deskside Support" or "Desktop Support" or "Information Technology" or "Help Desk" or "IT Helpdesk" or "Field Service Technician" or DSS or "Tech\* Support" or "Service Desk" or "End -user Support".
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Job Type: Contract
Schedule:
* 8 hour shift
* Monday to Friday
Experience:
* Azure: 5 years (Preferred)
* Azure Virtual Desktop: 5 years (Preferred)
Ability to Commute:
* Jacksonville, FL (Preferred)
Ability to Relocate:
* Jacksonville, FL: Relocate before starting work (Required)
Work Location: In person
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