*Job Title: SRE/DevOps Administrator*
*Duration: 12+ Months*
*Location: Jackson Ville, FL *
*Key skills : AVD (Azure Virtual Desktop), Citrix Administration, Banking/Insurance domain, Monitoring, Tickets Handling on call*
*Key responsibilities*
· Provide Level 3 (SRE) operational support for the Banks VDI products and services
· Support in the recruitment, provision and management of Level 2 and Level 3 global teams to support the Banks AVD 24 x 7 follow-the-sun environment
· Manage and run production environments that deliver the Banks AVD products
· Maintain and execute all DR activities in support of in scope products
· Partner within Monitoring & Stability, Virtual, Mobility and the other EUC functions to enhance and advocate availability and resilience of End User products.
This is both to underpin the Banks delivery of core business applications and to support the Banks ability to serve our clients and to create revenue
· Apply a rigid SRE / DevOps framework to ongoing monitoring and automation of the products under support
· Available for an on-call to cover incident management out of hours / weekend
· Adheres to and promotes the Company values and ethical framework
*Skills and experience*
· A background in SRE or DevOps in AVD
· Experience supporting large organizations in globally diverse locations
· Knowledge and experience of supporting and administrating enterprise level Windows devices and configuration and management systems
· At least three years’ experience scripting at an advanced level with PowerShell in automating solutions to virtual and Windows desktop environments
· At least three years’ experience with setting up the monitoring of Windows desktop or virtual environments and implementing hands-free healing based on events with tools like Systrack, New Relic, Azure Monitor, AVD Insights, and Citrix Analytics
· At least two years’ experience setting up, configuring and implementing Azure automation products like Azure Open AI Integration, Power Platform, Azure Run books and Azure Functions
· At least two years’ experience managing and maintaining Citrix virtual tools like Citrix Director, Citrix DaaS and Citrix WEM/UPM
· At least two years’ experience writing and automating AVD reporting with reporting tools like PowerBI
· Experience with implementing or running synthetic testing in a virtual or desktop environment to eliminate manual or semi-automated health checks and post-change testing will be an advantage
*Qualifications*
· Bachelor's degree in computer science, Data Science, or a related field (India only)
· To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
· To provide support for on call escalations or L3
Job Type: Contract
Salary: $55.
00 - $60.
00 per hour
Compensation package:
* Hourly pay
Experience level:
* 3 years
* 4 years
* 5 years
Schedule:
* 8 hour shift
Experience:
* Azure: 1 year (Preferred)
* AWS: 1 year (Preferred)
* Kubernetes: 1 year (Preferred)
Ability to Commute:
* Jacksonville, FL 32206 (Preferred)
Ability to Relocate:
* Jacksonville, FL 32206: Relocate before starting work (Preferred)
Work Location: In person
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